Enhanced Omni-Channel – New Features and Functionality
The purpose of this session is to understand the key differences between Omni-Channel and Enhanced Omni-Channel and how the new, enhanced features will be beneficial to their Support team processes. This session will include relevant information regarding new features and functionality of Enhanced Omni-Channel with the objective of equipping Salesforce Teams and/or Support Team users with knowledge, use-cases, and ideas to take with them and build off of to meet their specific needs.
Key takeaways of this session are:
This session is set apart from others because it highlights new functionality and use cases related to Enhanced Omni-Channel. Omni-Channel information deserves more coverage and is highly beneficial for providing relevant information, and for improving the daily functions of both Support Agents and Supervisors
